Area Service Manager

Job Code/ Requisition ID

Location

Kanpur

Division

Service

Department / Function

Service

Position Name

ASM

Designation

ASM

Role

Individual

Team                 

Reporting To

Manoj Kumar Tiwari

Qualification/ Personal Attributes

BE/ B. Tech/MBA/Diploma with having a Rich Experience in Same Trade

Job Description

5. Execute the customer service strategy for all products across the service network
6. Ensure Key Service Deliveries like TAT,CSAT, CNPS, Productivity, Cost & Quality are met consistently
7. Monitor the performance of service centers with strong periodic review mechanism
8. Ensure data Accuracy / Sanctity in CRM
9. Ensure adequate quality manpower in field
10. Ensure no escalation from trade & end customers
11. Ensure planned visits to trade & resolve issues timely & maintain good market reputation
12. Keep Warranty consumption within norms with random audits
13. Ensure to achieve revenue targets service center wise
14. Ensure spare parts are managed effectively with no variance
15. Manage MSL & credit limits across all service centers
16. Ensure System & process are in place all across the network  
17. Monitor successful implementation of quality systems and standards in the service departments.
18. Ensure all engineers are trained time to time with refresher & new hire trainings
19. Develop available pool of Engineers for better productivity & drive

About Luminous

Luminous Power Technologies, a leader in power solutions, is a 35-year-old company which started as a small venture. Now on its brand transformation journey, its mission is to become a name synonymous with all-encompassing home electrical, power backup and residential solar solutions and create millions of happy homes in India.

Today, Luminous is already a powerful, trustworthy brand name in 100 million Indian homes, In the course of this successful journey, it has embraced the core values of reliability, consistency, longevity and the highest standards of integrity along with dynamic ideas and innovation. Its consumer-centric focus has led Luminous into new categories to deliver excellence in every product and home solution it offers. 

With 7 manufacturing units, more than 28+ sales offices in India and presence in over 36 countries our 6000 employees serve more than 100,000 channel partners and millions of customers. Our motto has always been Customer Delight through Innovation & Passion with focus on Execution & Team-work. At Luminous, we passionately innovate to make life comfortable and efficient.

Luminous is a group company of Schneider Electric, a global leader in energy management with presence in over 100 countries, 1.5 lakh people and a revenue of more than Rs. 2 lakh crore.

• LinkedIn- https://www.linkedin.com/company/luminous-power-technologies-p-ltd/
• Home Page- https://www.luminousindia.com/about-us
• Glassdoor-https://www.glassdoor.co.in/Overview/Working-at-Luminous-Power-Technologies-P-       EI_IE519545.11,40.htm

Luminous aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we ‘embrace different’ as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

Luminous is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, colour, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.