Area Service Manager

Ensure to give best-in-class service to customer through: ASP (Authorized Service Provider) / ASC (Authorized Service Center) /Ensure Key Service Deliveries like TAT, Customer NPS, Customer satisfaction, Productivity are met consistentlyMonitor the performance of service centers with strong periodic review mechanismEnsure to manage service center inventory as per MSL & credit limits across all service centersEnsure to generate service revenue through AMC Sale, SPD Sale & Accessory SaleEnsure to keep trained field technician / field service engineer at all service center location in adequate quantityEnsure no escalation from trade & end customersEnsure planned visits to trade & resolve issues timely & maintain good market reputationMonitor successful implementation of quality systems and standards in the service departments.Build sustainable competitive advantage in service operationsExecute the customer service strategy for all products across the service networkEnsure to do regular audits of service center infrastructure and inventory