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Date: 12 Feb 2025

Location: Lucknow, Uttar Pradesh, IN

Company: Luminous

Field Application Engineer-Solar & HKVA

 

Job Specification

Reports to

Regional/Branch Service/Product Service Manager

Job Purpose
  • This position is responsible for customer service initiatives for all Solar & High KVA products and brands Power Storage Business. Will be accountable for implementation of the strategy including delivery of customer service, trade satisfaction,

  

Primary Job Responsibilities

Customer Services & Power Electronics Industrial

 

  1. Monitor successful implementation of quality & standard project installations.
  2. Taking care of pre-sales survey for Solar plant
  3. Installation & Commissioning of Solar Hi End Products/Projects.
  4. Handover & Maintenance of Solar Hi End Products/Projects.
  5. Execute the customer service delivery for Solar & High KVA products.
  6. Ensure customer satisfaction by ensuring excellent service deliveries like First Time Fix, Quality of repairs.
  7. Ensure timely action on Product Quality issues reported from field.

 

 

                 

Qualifications and Experience

Minimum Qualifications

B.E./3-year Diploma in Electronics/Electrical

Minimum Experience

3 to 8 years

Relevant/Additional Experience

Customer Service with Solar Off Grid/ On Grid / Online UPS / DC Voltage (greater than 300 VDC) / 3Phase Inverter / Lift Inverters

Products

Solar Industry /3 phase Online/Offline UPS  

Competitor Brand

Consul Neowatt, Delta, Prostar, Eaton, Eapro, UTL, Statecon, Enerteck etc.

Field Application Engineer-Solar & HKVA

 

Job Specification

Reports to

Regional/Branch Service/Product Service Manager

Job Purpose
  • This position is responsible for customer service initiatives for all Solar & High KVA products and brands Power Storage Business. Will be accountable for implementation of the strategy including delivery of customer service, trade satisfaction,

  

Primary Job Responsibilities

Customer Services & Power Electronics Industrial

 

  1. Monitor successful implementation of quality & standard project installations.
  2. Taking care of pre-sales survey for Solar plant
  3. Installation & Commissioning of Solar Hi End Products/Projects.
  4. Handover & Maintenance of Solar Hi End Products/Projects.
  5. Execute the customer service delivery for Solar & High KVA products.
  6. Ensure customer satisfaction by ensuring excellent service deliveries like First Time Fix, Quality of repairs.
  7. Ensure timely action on Product Quality issues reported from field.

 

 

                 

Qualifications and Experience

Minimum Qualifications

B.E./3-year Diploma in Electronics/Electrical

Minimum Experience

3 to 8 years

Relevant/Additional Experience

Customer Service with Solar Off Grid/ On Grid / Online UPS / DC Voltage (greater than 300 VDC) / 3Phase Inverter / Lift Inverters

Products

Solar Industry /3 phase Online/Offline UPS  

Competitor Brand

Consul Neowatt, Delta, Prostar, Eaton, Eapro, UTL, Statecon, Enerteck etc.