TEST ROLE

Job Description –

Role: Senior Executive, HR Shared Services (HRSS)
Department: Human Resources (HRSS)
Location: Gurugram
Reporting Manager: Senior Manager - Operations

Purpose of the Role

To manage and execute end-to-end HR Shared Services operations, with a focus on onboarding experience, NHO execution, HR process coordination, and HRIS-driven workflow management, ensuring seamless employee lifecycle support and high-quality employee experience.

Key Roles & Responsibilities

1. Onboarding & New Hire Orientation (NHO)

• Coordinate and manage end-to-end onboarding activities for new joiners
• Work towards enhancing employee experience (WOW onboarding experience)
• Ensure completion of mandatory New Hire Orientation (NHO) and follow-ups with employees/stakeholders
• Track onboarding progress and resolve delays or escalations
• Support NHO content development, updates, and digitization initiatives
• Deliver a smooth, delightful and engaging onboarding experience

2. HR Process Execution (Employee Lifecycle)

• Handle joining formalities, inductions, and documentation coordination
• Support Welcome Kit, ID, asset allocation coordination, and IT dependencies
• Ensure compliance with HR policies and onboarding timelines
• Maintain accuracy of employee data in HR systems

3. HRIS / SuccessFactors Coordination

• Support implementation and enhancement of onboarding (Onboarding 2.0) workflows
• Coordinate with internal teams (HR, IT, vendors) on HRIS process requirements and automation initiatives
• Assist in testing, validation, and rollout of new HR processes

4. Stakeholder Management & Coordination

• Collaborate with cross-functional teams for onboarding, automation, and HR projects
• Drive follow-ups for inputs, approvals, and timelines across stakeholders
• Coordinate leadership connect meetings for senior hires onboarding and inductions

5. HR Programs & Initiatives

• Support HR programs such as:
• Buddy program tracking and reporting
• Employee engagement initiatives
• Create trackers and reports for program effectiveness and adoption

6. Reporting & Documentation

• Maintain employee digital files, onboarding/NHO status trackers and dashboards
• Prepare presentations, reports, and updates for HR leadership
• Ensure audit-ready documentation and process adherence

7. Continuous Improvement & Automation

• Identify opportunities for process improvement and digitization in HRSS
• Contribute to Onboarding automation & Process standardization projects

Key Deliverables

• Timely completion of onboarding & NHO
• Accurate HRIS data and documentation
• Improved onboarding experience for new joiners
• Efficient coordination across HR, Admin, IT, and business stakeholders

Key Skills & Competencies

• Bachelor’s / Master’s degree in HR or related field
• 2–4 years of employee Onboarding expertise in HR Operations / HRSS / HR Transformation / HRIS/Understanding of HRIS (SuccessFactors preferred)
• Pleasing personality with good Stakeholder management and communication
• Attention to detail and compliance orientation
• Problem-solving and process improvement mindset

• NHO completion rate within defined timeline
• Onboarding TAT adherence
• Collecting Employee onboarding experience feedback & suggest improvements
• Process compliance & audit readiness