Candidate should be from field service, Managing Franchisees , Revenue oriented , customer oriented , have knowledge of area , Good in market handling such dealer and distributor
Candidate be graduate /Diploma /B.Tech
Key Responsibilities
Ensure to give best-in-class service to customer through: ASP (Authorized Service Provider) / ASC (Authorized Service Center) /
Ensure Key Service Deliveries like TAT, Customer NPS, Customer satisfaction, Productivity are met consistently
Monitor the performance of service centers with strong periodic review mechanism
Ensure to manage service center inventory as per MSL & credit limits across all service centers
Ensure to generate service revenue through AMC Sale, SPD Sale & Accessory Sale
Ensure to keep trained field technician / field service engineer at all service center location in adequate quantity
Ensure no escalation from trade & end customers
Ensure planned visits to trade & resolve issues timely & maintain good market reputation
Monitor successful implementation of quality systems and standards in the service departments.
